When will I receive my MIFF Membership card?
MIFF Memberships cards are posted out within 7-10 days of purchase (Australia Post delivery times may vary). Please contact the Membership Coordinator if there is a delay in receiving your card. 

Do I qualify for a Concession Membership?
Concession refers to Seniors Card, Healthcare Card, Pensioner Concession Card, and full-time students. Proof of concession must be emailed to the Membership Coordinator before Concession Membership cards can be posted out.

What is the Member pre-sale?
One of the key benefits of being a MIFF Member is being able to purchase pre-sale tickets 48 hours before the general public. Only Members are able to book tickets during the pre-sale, the dates for which will be announced closer to the festival.

How do I log into my account?
Look in the top right corner of the MIFF website for the person icon, and click to log-in.

How do I check my account information and renew my membership?

First, log into your account on the MIFF website, then you will see the My Account screen. From the dashboard you can see your current membership expiry date, booking history and pass information.

Where can I use my Secure Parking discount?
MIFF Members are entitled to 25% off evening and weekend parking through Secure Parking at the following Melbourne CBD carparks*:

• 12-20 Flinders Lane
• 300 Flinders St
• 392 Bourke St
• 460 Lonsdale St
• Southern Cross Car Park, 121 Exhibition St (entry via 129 Bourke St)
• The Mint Car Park, 383 Latrobe St
• The Strand Car Park, 250 Elizabeth St (entry via 323 Lonsdale St)

*A booking fee of $1 applies per transaction. You will receive your discount code in the confirmation email and letter upon purchase of your membership. 

How do I report my lost MIFF Membership card?
To get a replacement card simply send an email to membership(at)miff.com.au or call the Membership Coordinator on 03 8660 4818. A card replacement fee of $8 may be charged for lost cards.